Exploring the Best Options for Customer Support Automation
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Hi everyone,
I’m currently evaluating solutions to improve our company’s support process and wanted to get insights from this community. Specifically, I’m interested in customer service automation tools that can handle repetitive inquiries, streamline ticketing, and enhance response times without compromising the personal touch.
Has anyone had experience with platforms that integrate well with CRM systems while still allowing human intervention when needed? I’d love to hear about your recommendations, pros and cons, and any tips for successful implementation. What features should I prioritize to get the best ROI?
Thanks in advance!